FAQ
The Concierge
Your Questions, Answered.
Sizing & Fit
How do I find my perfect fit?
We’ve got you. Check out our comprehensive Size Guide to measure your natural nails accurately. If you find yourself between sizes, we recommend sizing up—you can easily and gently file the edges for a seamless fit.
Wear & Care
How long will my Heygirl nails last?
It depends on your lifestyle and application method. With our professional nail glue, expect up to 2 weeks of flawless wear. For a weekend vibe or a special event, use our industrial-strength adhesive tabs for a secure 1-3 days of wear without residue.
Are the nails really reusable?
Absolutely. Our sets are crafted from multi-layered salon resin, not flimsy plastic. If you use adhesive tabs, simply peel them off. If using glue, gently buff away any dried residue on the back, and your jewels are ready for their next debut.
Shipping & Orders
When will my order ship?
Standard collections ship within 48 hours. For our premium artisan-crafted collections (like The Midnight Tiara), please allow 3-5 business days for our nail artists to sculpt and perfect the intricate details before shipping.
What is your return policy?
For strict hygiene reasons, all press-on nail sets are final sale. However, we are building a sisterhood here. If something isn't right with your order upon arrival, reach out to us immediately. We always take care of our girls.
STILL HAVE QUESTIONS?
Reach out to our team at support@heygirl.com